We are delighted to announce that we are now OPEN for business. Tickets must be pre-booked in order for us to manage capacity.
Please note, due to social distancing measures you must purchase a minimum of 2 tickets per sailing.
At Ullswater 'Steamers' our mission for over 160 years is to welcome you on board and we place the utmost importance on the safety and wellbeing of our passengers and our people. We have strengthened our health and safety measures to reduce the risk associated with the presence of COVID-19. These are in line with Government advice and the requirements of local health authorities. Some of the measures set out below may be clearly visible to you from the moment you arrive at our premises and others require patience and consideration from passengers to help ensure that everyone has a great day out.
We will be limiting capacity in our shops and on board and therefore require all customers to book tickets in advance. Tickets will be dated and timed. If you arrive without a pre-booked ticket it is likely that we will not have room for you on board. Tickets will be available to purchase until 9am on the day of travel.
On board saloons will remain closed. When you board the boat you will be allocated a seat. You must stay in this seat for the duration, even if the weather changes. Please wear appropriate clothing. Seating will be on the upper decks outside and under the canopy. You must remain seated in your allocated space.
We thank you for your patience and understanding whilst ‘Business is Unusual’ and request you are kind and considerate to your fellow passengers, our staff, and the local community whilst we operate under these new procedures and guidelines. We would like to say a massive thank you for all your continued support throughout this difficult time.
What happens if I turn up and don't have a pre-booked ticket? You must pre-book tickets online. We cannot guarantee you a ticket if you turn up on the day.
What can I do at Glenridding, Aira Foce or Pooley Bridge in the time I have allocated ? We have pulled togethr some itinerary ideas for you on our timetable page to help you plan your visit. Click here to view.
Can I do the Howtown walk? You can if you decide to forfeit some of your cruise journey by getting off and walking to your destination stop and then return on your allocated cruise timeslot OR walk back to your start point.
Can I get on the boat at Howtown? No, you can disembark at Howtown but you cannot board here until further notice.
Do I have to book Aira Force? According to their website, you only have to book car parking spaces.
Can I bring a dog? Dogs are allowed on board, please purchase a ticket online for £1.
Can I bring a bike? Sorry, we do not have space for cycles until the restrictions are lifted. Cycle racks are available at PB and GR pier houses.
What happens if I miss my cruise departure time? Please don’t be late for your sailing because we probably will not be able to transfer you onto a later trip that day.
What happens if I feel unwell before my visit? Please stay at home and email us to re-schedule your visit.
What happens if you cancel sailings? If we cancel sailings on the day that you are booked to visit us, we will automatically refund you through our online booking system. Your payment will be credited back to your original payment card within 5 working days.
Are the toilets open in the Pier Houses? Yes they are, but social distancing measures must be observed so only one person at a time please (unless you are from the same household or family group).
Are the toilets open on board? They are for emergency use only.
Are the saloons on board open or closed? The saloons on board will remain closed. Passengers will be seated on the upper decks and canopy areas. You must remain in this seat for the entirety of the journey, even if the weather changes.
Can I bring a picnic with me? Please do, but please take all your rubbish home with you and recycle.
Am I allowed alcohol on board? Social distancing and alcohol do not work well together. Please note that you may be refused access if you appear to be intoxicated.
Can I use an accommodation 10% privilege voucher? We are sorry but we cannot accept any of these vouchers for the 2020 season. Our new ways of working have reduced our capacity to under 30% and our income. We apologise for the inconvenience. If things return to normal we will review the situation.
Can I use my complimentary voucher? We request you get in touch with us and we will transfer to 2021 season.
I have a Prosecco and Cruise gift voucher or a monetary gift voucher how can I book a ticket online? We ask you to email us with your voucher details and we can book you on a cruise.
Can I book tickets through Viator, Get Your Guide and other third-party sellers? We have suspended ticket sales through third-party sellers until further notice.
I am a season ticket holder, can I still come? Yes, but places are limited daily to the 9.45 cruise timeslots only. You must pre-book a ticket online. We will be contacting our season tickets holders shortly to provide them with the details how to do this using a link unique to you. Please bear with us.
Can I buy a bus and boat ticket? No - we have suspended our Stagecoach Bus & Boat tickets until further notice
Can I buy a single ticket ? No - at this time all of our tickets are returns. If you wanted to use it for a single journey then that is OK. Please let us know when we book you on board.