Lake Cruises on England’s most beautiful Lake...
Ullswater 'Steamers'

 

 

IMPORTANT NOTICE - Tuesday 22nd December

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It has been a very tough year for everyone, and it is with a heavy heart that we announce the temporary closure of Ullswater 'Steamers'.

Following careful consideration of the current situation and travel advice from the Government, we have made the decision to temporarily close Ullswater ‘Steamers’ with effect from 17:00 on Wednesday 23rd December. We will constantly monitor the situation and look to reopen as soon as conditions allow us to do so in the New Year.

The health and well-being of our visitors, colleagues, local communities and suppliers are of utmost importance to us.  We understand that this will be a huge disappointment to our customers, but ultimately, we all want to protect the health and safety of everyone who sails with us and the wider community. Although it has been a tough decision for us to make, we believe that this is the most responsible route to take.

Those customers who had tickets booked have been contacted directly and refunds will be processed.

We would like to take this opportunity to wish all of our customers a merry and safe Christmas and we look forward to welcoming you on board in the future.

Thank you for your understanding and support.

FAQs

Can I can book a ticket?

To ensure compliance with latest legislation, please only complete your reservation:

  1. If your party consists of no more than one household or social bubble AND
  2. You are adhering to the travel advice restrictions in place from the tier in which you reside. Tier 3 are not permitted to travel unless it is essential.

What happens if I turn up and don't have a pre-booked ticket? You must pre-book tickets online. We cannot guarantee you a ticket if you turn up on the day. 

What can I do at Glenridding, Aira Force or Pooley Bridge in the time I have allocated? We have pulled together some itinerary ideas for you on our timetable page to help you plan your visit. Click here to view

Can I do the Howtown walk? You can book a single ticket to Howtown on the Yellow and Blue 9.45 cruises. 

Is there anywhere to eat at Howtown? Yes! You can head to the Howtown Hotel for hot drinks, sandwiches, cakes or even a beer.

Do I have to wear a mask or face-covering? YesAll passengers are required to wear a face-covering by law whilst on the premises including on-board the boats, on the pier and inside the pier house/shop areas. Please bring a suitable face-covering with you. There are some exemptions under UK law click here. We do have face-coverings available for a small charge at the pier houses.

Can I get on the boat at Howtown? No, you can disembark at Howtown but you cannot board here until further notice. 

Do I have to book Aira Force? No you don't; their main car park has spaces on a first come first served basis.

Can I bring a dog? Dogs are allowed on board, please purchase a ticket online for £1.

Is there a minimum person policy on booking tickets? Yes, due to limited capacity on-board we cannot accept single ticket holders. Adult Tickets are for Two Adults. Please purchase ONE Ticket for TWO Adults. We have also split tickets into Child, 1 Adult & 1 Child, Family ( 2 + 2 ), Under 5, Four Adults and you can add Dogs and extra Adults and Glenridding Car park tickets on the booking pop up page before you check out. 

Can I bring a bike? Unfortunately, we do not have space for bikes (or folding bikes) until the restrictions are lifted. Bike racks are available at Pooley Bridge and Glenridding pier houses.

What happens if I miss my cruise departure time? Please don’t be late for your sailing because we probably will not be able to transfer you onto a later trip that day.

What happens if I feel unwell before my visit? Please stay at home and email us to re-schedule your visit.

What happens if you cancel sailings? If we cancel sailings on the day that you are booked to visit us, we will automatically refund you through our online booking system. Your payment will be credited back to your original payment card within 5 working days.

Are the toilets open in the Pier Houses? Yes they are, but social distancing measures must be observed so only one person at a time please (unless you are from the same household or family group).

Are the toilets open on-board? They are for emergency use only.

Are the saloons on-board open or closed? The saloons on board will remain closed. Passengers will be seated on the upper decks and canopy areas. You must remain in this seat for the entirety of the journey, even if the weather changes.

Can I bring a picnic with me? If you wish, but do not attempt to eat or drink on-board the boat as face coverings must be in place at all times. Please also take all your rubbish home with you and be sure to recycle!

Am I allowed alcohol on board? No. Eating and drinking on-board is not allowed and you must wear your face covering at all times. If you appear to be intoxicated we reserve the right to refuse entry and no refunds will be given.

Our booking is for more than 6 people in our household bubbles - can we sit together? No, if there are more than 6 persons in your household bubbles, you will be split into smaller groups to be seated on the boats. This is to ensure social distancing measures are adhered to. You must remain seated and wear your face covering at all times. 

Can I use an accommodation 10% privilege voucher? We are sorry but we cannot accept any of these vouchers for the 2020 season. Our new ways of working have reduced our capacity to under 30% and our income. We apologise for the inconvenience. If things return to normal we will review the situation. 

Can I use my 50% off voucher from Ravenglass & Eskdale Railway? No, currently we have suspended the use of these vouchers until such a time that we can return our capacity to normal. Keep hold of your voucher though and we will redeem it when we are accepting these again! 

Can I use my complimentary voucher? We request you get in touch with us and we will transfer to 2021 season.

Is entry still free for Blue Peter Badge holders? We are sorry but we cannot accept these until further notice.

I have a Prosecco and Cruise gift voucher or a monetary gift voucher how can I book a ticket online? We ask you to email us with your voucher details and we can book you on a cruise. 

Can I book tickets through Viator, Get Your Guide and other third-party sellers? We have suspended ticket sales through third-party sellers until further notice. 

I am a season ticket holder, can I still come? Yes, but places are limited daily to the 9.45 cruise timeslots only. You must pre-book a ticket online. We will be contacting our season tickets holders shortly to provide them with the details how to do this using a link unique to you. Please bear with us. 

Can I buy a bus and boat ticket? No, we have suspended our Stagecoach Bus & Boat tickets until further notice 

Can I buy a single ticket to Howtown? Yes, but we have a limited number available on the Blue and Yellow 9.45 departures from Glenridding and Pooley Bridge ONLY. 

What is a support bubble? Please see the Government guidance for clarification of a ‘support bubble’